Information We Collect
When you register and use the u12 platform, we collect several categories of information to ensure our services operate correctly and securely. The information collected is as follows:
- Account Information: Full name, email address, phone number, date of birth, and chosen password at registration. This information is required to verify your identity and manage your account.
- Payment Information: Transaction details in MYR including deposit method, amount, date, and reference number. We do not store bank card numbers directly on our servers.
- Device & Browser Information: IP address, device type, operating system, browser type, and app version used to access the u12 platform.
- Usage Data: Pages visited, games played, session duration, bets placed, and account settings preferences.
- Cookies & Tracking Technologies: Data collected through browser cookies for session verification, user preferences, and platform usage analytics.
How We Use Your Information
Personal information is used to process registrations, verify user identity, manage logins, and keep your u12 account secure from unauthorised access.
Payment data is used solely to process deposits and withdrawals in MYR, verify the source of funds, and comply with applicable financial compliance requirements.
We use your contact information to respond to support enquiries, send important account notifications, and inform you of any changes to u12's policies or terms of service.
Usage data is analysed in aggregate to understand usage patterns, identify technical issues, and improve the overall user experience without identifying any specific individual.
Cookies & Tracking Technologies
The u12 platform uses cookies and similar tracking technologies for the following purposes:
- Session Cookies: Required to maintain your login session and ensure continuity of activity within the platform. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your preferences — such as display language and game view settings — so you don't have to reconfigure them each time you use the platform.
- Analytics Cookies: Used to anonymously analyse traffic patterns and platform usage. This data helps us understand which areas of the platform are most frequently used and plan improvements accordingly.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the u12 platform, including your ability to log in and access your account.
- Session Cookies — Required
- Preference Cookies — Optional
- Analytics Cookies — Anonymous
Data Storage, Security & Third-Party Sharing
All u12 user personal data is stored on servers protected with SSL encryption and strict access controls. We implement appropriate technical and organisational security measures to prevent unauthorised access, disclosure, alteration, or destruction of data.
Data is retained for as long as your account remains active, or as long as necessary for the purposes set out in this Privacy Policy. Once your account is closed, data will be kept for the minimum period required by law before being securely deleted.
U12 does not sell, rent, or share user personal information with third parties for marketing purposes. Data may only be shared in the following circumstances:
- Approved payment service providers for processing MYR transactions;
- Relevant authorities when required under Malaysian law;
- Technical service providers bound by strict confidentiality agreements;
- In the course of investigating suspected fraud or illegal activity.
User Rights & Contact Us
As a u12 platform user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal information we hold about your account. Requests can be submitted via our support email.
- Right to Rectification: If any information we hold is inaccurate or incomplete, you have the right to request that we update it promptly.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal data. Such requests are subject to applicable legal requirements and mandatory minimum retention periods.
- Right to Object: You have the right to object to the processing of your data for marketing or analytics purposes by contacting our support team.
This Privacy Policy may be updated from time to time. Any material changes will be communicated via your registered email or a prominent notice on the u12 platform. Continued use of the platform after changes are published will be considered acceptance of the updated policy.
For any enquiries regarding data privacy, user rights, or this policy, please contact our team at [email protected]. You may also visit FAQ page us for answers to frequently asked questions.
